OK! In recent postings, I have mentioned our frustration with American Airlines and their habit of late departures/arrivals. About 10 days ago, I sent their public relations department an e-mail expressing our frustration, and happen to mention we have lots of airline travel opportunities here in the Metro-Plex, and that they had a tough and very ‘customer service’ oriented competitor at another competing airport! I didn’t get a response in 48 hours as stated in their auto-reply. I waited a full week and then forwarded my original e-mail to them and expressed my growing frustration. So! In all fairness to American Airlines, I received a very customer friendly e-mail yesterday, explaining their situation and their desire to improve, YADDA YADDA! But the good news? They gave Donna and me each 7,000 miles in our AA mileage program accounts. KUDO’s to AA for their efforts! . . . . And remember folks, don’t be bashful. If you have a concern/issue with something – follow up on it!
1 comment:
I tried that with Continental and they still just flipped me shit. I bitched at them (nicely) for about 2 months and got $150 refunded. Total. For 3 first class tickets.
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